Terms & Conditions
Nanaimo Gift Baskets is a fully custom gift basket business. Read below regarding some of our policies.
We reserve the right to change, amend, update or cancel our policies at any time without notice. All orders are subject to our approval.
Refunds/ Cancelled Orders
- Orders may be cancelled within 24 hours of order placement.
- All orders cancelled after the credit card has been processed are subject to a $5.00 cancellation fee
- Single basket orders which are cancelled after they have been built are subject to a 25% - restocking fee.
- Multiple basket orders which are cancelled after they have been built are subject to a 50% restocking fee
- Due to the nature of perishable items they cannot be cancelled and are non-refundable.
Deliveries
- To ensure a seamless delivery, please ensure that the recipient will be available to receive the gift basket, or please provide contact information so Nanaimo Gift Baskets can call the day before or the day of delivery.
- We do take every precaution to secure your gift during transit. We cannot be held responsible for any damage or spoilage that may occur due to unforeseen delivery issues.
- Baskets which are returned to us due to being unable to deliver them for any reason are non-refundable.
- Baskets which were not delivered due to incorrect address or information are subject to an additional delivery charge.
Substitutions
In the event that a specific item is unavailable, we may substitute it with a product of equal or greater value. Feel free to customize it based on your preferences.
Local Pickup
Local pickup can be arranged for our location in Nanaimo, please call or email us to make arrangements.